skip to main text

Checking Network Information

Checking Printer IP Address or MAC Address

To check the printer's IP Address or MAC address, print out the network settings information.

For Windows, you can check the network setting information on the computer screen.

Checking Computer IP Address or MAC Address

To check the IP Address or MAC address of your computer, follow the instructions below.

  1. Select Command Prompt as shown below.

    In Windows 10, right-click Start and select Command Prompt.

    In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt".

    In Windows 7, click Start > All Programs > Accessories > Command Prompt.

  2. Enter "ipconfig/all" and press Enter.

    The IP address and MAC address of your computer appear. If your computer is not connected to a network, the IP address does not appear.

Checking Communication Between the Computer, the Printer, and the Wireless Router

Perform a ping test to check if communication is taking place.

  1. Select Command Prompt as shown below.

    In Windows 10, right-click Start and select Command Prompt.

    In Windows 8.1, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt".

    In Windows 7, click Start > All Programs > Accessories > Command Prompt.

  2. Type the ping command and press Enter.

    The ping command is as follows: ping XXX.XXX.XXX.XXX

    "XXX.XXX.XXX.XXX" is the IP address of the target device.

    If communication is taking place, a message like the one shown below appears.

    Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255

    If Request timed out appears, communication is not taking place.

Checking Network Setting Information

To check the printer's network settings information, print out the network settings information.